“The role of a researcher is to haunt an organisation with with the needs of the user”
It’s difficult to feel the tension between yourself and other team members when you have differing ideas about how products should be built. Standing up for user’s needs is sometimes seen as an inconvenience when battling against crushing development deadlines. It’s even more difficult to feel this way when user experience isn’t valued as highly as it should be.
In August 2017 I was asked by the CTO of Basis Technologies to lead a UX design project to create a web dashboard for Basis Technologies' newest product, Testimony. This is a story about how it went from an idea to a coded website in two weeks.
This article details the why, what, and how of my ongoing journey to create a product discovery process at an enterprise software company. I have structured it in five parts: situation, task, action, challenges and results in order to help you understand my thinking and approach to my work.